How we say what we say is way more than what we say.

If we cling to human-made rules and policies, we are guaranteed to be wrong at some point.

Putting the customer first and foremost leapfrogs over the ones doing the work to care for the customer.

Authentic leaders choose to seek out good and speak gratitude to those for whom they don’t always feel thankful.

Humanity is to work for humanity. True authentic leaders work for the humans entrusted to their care.

Leadership is a way of life.

Individuals who compare themselves to others are not fit to be leaders.

Leaders who don’t share their blessings have lost the foundational concept of leadership: being with others.

Unless there is practical self-sacrifice for the good of those for whom we are responsible, we are not leaders.

Those in power positions should first exert power over themselves. Self control is vital to successful leadership.

No authentic leader lacks manners.

Most do not appreciate the fact that real greatness can dispense with outward show.

The moments I am a poor leader are the moments I am selfish.

The habit of careless and critical comments eventually fosters an irreverent and critical spirit.

Skills don’t matter if character isn’t present.

Never lose the ability to truly see your people.

The more rigid leaders become (think micromanagement) the less learning and growing occurs.

The best leaders give.

Authentic leaders ensure the first focus of every remote meeting is the person on the screen.

Authentic leaders don’t succumb to Monday morning quarterbacking.