Putting the customer first and foremost leapfrogs over the ones doing the work to care for the customer.

Humanity is to work for humanity. True authentic leaders work for the humans entrusted to their care.

Authentic leaders see difficulties as part of the long game.

Skills don’t matter if character isn’t present.

Never lose the ability to truly see your people.

The best leaders give.

Authentic leaders ensure the first focus of every remote meeting is the person on the screen.

Authentic leaders separate emotion from action in order to enact a patient response.

Authentic leaders understand that without intentional recharging productivity wanes and engagement suffers.

Authentic leaders realize the bonding strength of stories and create opportunities for sharing.

Authentic leaders seek ways to be with their team members who are struggling with child care needs.

Authentic leaders realize it is paramount to create a political environment in which everyone is served at the level they find themselves.

Leaders have everything to do with why employees leave or stay.

Authentic leaders understand there is no success without the team’s success.

Without proactive actions leaders allow for unnecessary trials.

Worn out leaders must make time to refresh. No one can sustain full throttle continuously.

Authentic leaders take on the attitude of a learner instead of considering it their duty to order, dictate, and command.

When leaders fail to consistently uphold standards, employees lose motivation to engage.

The key is recognizing parasitic relationships and being brave enough to do something about it.

An authentic leader works to be with their team and those around them for the betterment of all. Not to simply be commensal.