How we say what we say is way more than what we say.

If we cling to human-made rules and policies, we are guaranteed to be wrong at some point.

We all want to change something about ourselves or the world around us; unless we change personal beliefs first, change is impossible.

Putting the customer first and foremost leapfrogs over the ones doing the work to care for the customer.

Authentic leaders choose to seek out good and speak gratitude to those for whom they don’t always feel thankful.

Authentic leaders practice gratitude.

Successful leaders aren’t driven to exhaustion by their calendar or other’s whims and needs.

Humanity is to work for humanity. True authentic leaders work for the humans entrusted to their care.

Authentic leaders see difficulties as part of the long game.

Leadership is a way of life.

Individuals who compare themselves to others are not fit to be leaders.

Leaders who don’t share their blessings have lost the foundational concept of leadership: being with others.

Unless there is practical self-sacrifice for the good of those for whom we are responsible, we are not leaders.

No authentic leader lacks manners.

Most do not appreciate the fact that real greatness can dispense with outward show.

The moments I am a poor leader are the moments I am selfish.

The habit of careless and critical comments eventually fosters an irreverent and critical spirit.

Perfection murders progress, learning, and most devastatingly, leadership.

We estimate character by that which we are capable of appreciating.

Skills don’t matter if character isn’t present.